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Visit the Chargespot portal to add balance for your charges
Contact us at 183 83, 213 018 9199 or at [email protected]
For technical support send us an e-mail at [email protected]
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Charging instructions for the Chargespot chargers
1. Download the Chargespot application on your mobile (Android/ iOS) and select the charging spot you want from the map using the “Chargers (Public)” option from the menu.
2. Connect one end of the cable to the charger’s plug and the other to your car’s socket.
3. Select the charger from the map in the app. Important! Make sure that the ID code appearing on the application is the same with the one on the charger.
4. Through the application, select "Start charging". Alternatively, put your RFID card close to your charger. The charging starts as soon as the color of the led bulb changes to blue.
5. To complete the charging, select "Complete charging". Alternatively, put again your RFID card close to your charger.
6. Lastly, disconnect the plug by firstly pulling out the charger’s plug.
With the Chargespot app you can start and stop charging events, see details about your ongoing charging event, see where and when you have been charging and manage your user account.
The app is constantly developed, and new features are added frequently to make your charging experience even more enjoyable! So, remember to keep the auto-updates on to make sure you always have the latest version available.
You can get the Chargespot app for iOS from App Store and for Android from Play Store.
Account and Payments
You can login to the app after registration and setting the code. If you forget the code, you can reset it at any time from the login screen.
After registration, all customers are required to authenticate their registered email addresses to verify their account.
Chargespot service automatically sends a link to your email address and you are required to click the link in order to proceed. Customers are required to do this withing seven (7) days or the system automatically disables the customer account and you are required to contact our customer support to enable your account.
Don’t worry! You can reset your password at any time from the login screen of the application. After filling in your email address, instructions will be sent to you on how to reset your password. If the email does not arrive in few minutes, please check your spam folder.
If you face problems with the password reset, please contact our customer support.
It is possible, yet rare, that price for charging event is calculated wrong. This usually is because of some inaccurate data received from the charging point due to malfunction.
If such a case appears and you are charged incorrectly, please contact our customer support and our team will address the problem.
You can find your charging history in the mobile application by opening the “History“ menu in the Profile view.
For successful charging, the Chargespot app uses a combination of the following 2 methods. You can add money to your "Balance", through the available balance renewal packages, as long as you have first entered a valid debit or credit card. All top-ups are charged from this account balance as long as it is sufficient for the value of the top-up, while if your balance is insufficient, your card will be charged for the outstanding amount of the balance. To start charging, the amount of €10 will be reserved from your card, which will be released in full after the charging is complete and if your balance is sufficient. If your balance is not sufficient, the charge will be made to the card you have entered in the application.
Log in with your credentials and on the main page you will see a button for adding balance. You can choose the desired amount and proceed after which the amount is transferred from your payment card to your Chargespot account.
You can update your payment card information through the mobile app.
After logging in with your credentials, go to Payments Methods. If you don't have a payment card on record, click on "Add payment card". If you already have a payment card on record, you can choose to add a second card as well. Through the application you can choose which card will be used for the charge.
If you want to cancel your account immediately, you can do so by selecting the "Remove account" field from your profile. Before proceeding to remove your account, make sure that there is no balance ine the application.
RFID or radio frequency identification is a technology that can be used to identify yourself at a charging station.
When you sign up in Chargespot, you can get an RFID card for free, with which you can use any Chargespot charger without using the application!
Once you have completed your registration in Chargespot application, you can receive a free RFID card with your account information. You will need to complete this form.
Your RFID card will be delivered to your stated address within 10 days of your request. While you wait for the card to arrive, you can always use Chargespot app to start charging.
Your credentials will be sent immediately after your registration. Once you receive the RFID card, it is already linked to your account and ready to use.
After login to Chargespot application, go to "Profile" tab and click "RFID Cards". Then click "Add RFID Cards" and follow the instructions.
Chargespot charging services can be used globally. Just plug-in and start charging. You may use any charging station displayed in Chargespot application.
The pricing information is always available through the Chargespot app for each location. The price displayed at the start of charging is the price that will determine the total cost of the specific charge, no matter how long it lasts. Therefore, even if the price changes during charging, the charging cost will be set based on the original price.
Please note that prices may vary if you use the one-time (unregistered user) payment option. The values are displayed in any case before you start charging.
If you find out that a charger is broken in any way please contact our customer service via phone (183 83, 2130189199), via the chat in our app or with a support request.
Please be very specific when reporting an incident so that our customer support can alert the local maintenance personnel.
There are few reasons that charge event cannot be started. Please consider these before contacting us by filling in the form:
- Make sure that cable is properly connected to the charging station and the vehicle. Sometimes re-plugging solves the issue.
- If you are using RFID card, make sure you place the card in the correct place (RFID symbol). Repeat the process a few times.
- If you are using the Chargespot app, try to close the app and re-start the charging event.
- Check your customer account balance in the Chargespot app or your card balance.
- Some chargers are only for private use and requires a separate permission from charge-point-owner. If you think you should have access to use the charger, please contact owner or manager of the charger. Charger is often related to workplace or facility where the charger is located in.
- Some chargers may be temporarily offline due to maintenance. Please try again later when the charger will be brought back online.
In rare occasions charging cable may end up stuck inside charger's socket. This may happen due to charger malfunction or connection time out. If this happens don't panic and firstly try stopping the charging event via Chargespot mobile app or the RFID card. If this doesn't help gently try to remove the cable from the socket. In the control panel of many vehicles there is the option of manually unlocking the cable in case it is locked. If none of the solutions above helps, please contact our customer service via phone (183 83, 2130189199), via chat or with a support request.
When charging, the electric vehicle and the charger are in constant discussion with each other regarding how much power can be delivered. The speed of charging depends on many factors and in many cases the maximum power of the charging device is not reached constantly.
The following things affect the charging power:
- State and condition of the battery.
- Onboard charger of the vehicle.
- Charging cable in use.
- Load balancing of the charger’s location.
When your electric vehicle's battery is fully charged, current flow is automatically stopped to prevent any harm doing to your car's battery.
Chargespot parking spots only apply to electric vehicles using the charger.
Schuko: is meant for using small appliances and is suitable for temporary charging of electric vehicles. It is not recommended for long-term use. The charging power with Schuko outlet is very limited.
Type2: is an EU standard in charging and the most common plug used today. Type2 is used for AC charging and is commonly used in cases where your car is parked for a few hours such as when visiting shopping malls, workplaces or residential buildings. Charging speeds via Type2 are much higher than compared to your usual wall socket but is mostly determined by the vehicle itself.
CCS: is an European standard for quick charging. CCS plug gives power out as direct current (DC) which means the charging power is significantly higher. CCS plugs are usually found along highways where the stop for charging is kept in minimum.
CHAdeMO: is a Japanese standard for quick charging. Usually, quick chargers are equipped with both CHAdeMO and CCS plugs to allow maximum compatibility.
AC and DC is short for Alternating Current and Direct Current respectively. Batteries in electric vehicles, store energy in DC format.
We recommend that you call the incident hotline only in cases where you have problem with charging on-site. This way we can ensure that customers in need of immediate assistance can get the help they need as quickly as possible.
Contact Number: 183 83, 2130189199
The most common working solutions to the most common issues at a charging station:
1. Can't start charging?
If you are sure you have the right to use a station (valid customer details, cash balance available), checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
2. Can't stop charging?
As above, trying again is the best help here. Try, both, with your RFID and the Chargespot app.
3. Can't release the cable?
You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also toggling the central locking system of the car often releases the cable. This often releases the cable also from the charger. If the cable is yours and still attached to the charger, please contact our customer support.