19th Ave New York, NY 95822, USA

FAQ

DO YOU HAVE QUESTIONS ABOUT CHARGESPOT? WE HAVE THE ANSWERS!

1. CHARGING INSTRUCTIONS FOR CHARGESPOT STATIONS

  1.  Download the Chargespot application on your mobile (Android/iOS) and select the charging spot you want from the map using the “Chargers(Public)” option from the menu.
  2.  Connect one end of the cable to your car’s socket and the other to the charger’s plug.
  3.  Select the charger from the field “Select a charging station”. Important! Make sure that the 5-digit ID code appearing on the application is the same as the one on the charger.
  4.  Through the application, slide the bar to the right. Alternatively, put your RFID card close to your charger. The charging starts as soon as the color of the led bulb changes to blue.
  5.  To complete the charging, slide the bar again. Alternatively, put again your RFID card close to your charger.
  6.  Lastly, disconnect the plug by firstly pulling out the charger’s plug.

2. GENERAL QUESTIONS

With the Chargespot app you can start and stop charging events, see details about your ongoing charging event, see where and when you have been charging and manage your user account. You can now also order yourself an RFID card via the app! The app is constantly developed, and new features are added frequently to make your charging experience even more enjoyable! So, remember to keep the auto-updates on to make sure you always have the latest version available.
You can get the Chargespot app for iOS from App Store and for Android from Play Store.

Yes, you can use all public Chargespot points also as one-time customer and pay charging directly with your payment card. This can be done by gaining access in one-time payment using the Chargespot app. If not logged in, selecting a charging station will allow you to start charging using one-time payment.

You will be prompted to add your payment card information after which the charging session will be started.

If you wish to get a home charger, please contact us via: telephone at 183 83, 2130189199 or via email: energyservices@watt-volt.gr.

3. ACCOUNT AND PAYMENTS

You can login to the app after registration by using the login code sent to you. If you did not receive the login code after registration or you have forgotten it, you can at any time reset the code from the login screen.

All you have to do is download the app for iOS or Android and fill out Chargespot’s registration form!

After registration, all customers are required to authenticate their registered email addresses to verify their accounts.
Chargespot service automatically sends a link to your email address and you are required to click the link in order to proceed. Customers are required to do this within seven (7) days or the system automatically disables the customer account and you are required to contact our customer support to enable your account.

Don’t worry! You can reset your password at any time from the login screen of the application. After filling in your email address, instructions will be sent to you on how to reset your password. If the email does not arrive within few minutes, please check your spam folder.
If you face problems with the password reset, please contact our customer support.

It is possible, yet rare, that price for charging event is calculated wrong. This usually is because of some inaccurate data received from the charging point due to malfunction.
If such a case appears and you are charged incorrectly, please contact our customer support and our team will address the problem.

You can find your charging history in the mobile application by opening the “History“ menu in the Profile view. You can also see your charging history from Chargespot Portal.

Chargespot customer account works with prepaid model where during registration an initial balance of 3 euros is added from your payment card to your charging account. All the charging events are billed from this account balance, meaning that no separate payments are made from the payment card for every charging session.

Whenever your charging account balance falls below 1 euro, a top-up of 2 euros is made from your payment card to your account. This way there is no need to follow up on the account balance and you will always have enough funds for charging.

If you wish to stop the recurring payments, you can at any point remove your payment card from your account. No new payments will occur, but bear in mind that your account balance can now drain blocking you from charging your vehicle.

Your Chargespot account balance is automatically topped up when the balance is less than 1 euro. When starting a charging session with an account balance of less than 1 euro, 2 euros top up is transferred from your payment card to your Chargespot account.

Please note that for the top-up to work there must be a valid payment card linked to your Chargespot account.

You can also manually add account balance through the Chargespot Portal. Log in with your credentials and on the main page, you will see a button for adding balance. You can choose the desired amount and proceed after which the amount is transferred from your payment card to your Chargespot account.

You can update your payment card information from the Chargespot Portal and from the mobile app. After logging in with your credentials, go to Account information.

If you don’t have a payment card on record, click on “Add payment card”.

If you already have a payment card on record, you must first delete the existing one to add a new one. Click “Remove payment card” and confirm. Once the card has been removed from your account the button will change to “Add payment card”. For the mobile app, go to Profile menu, then select “Payment method” and “Change or remove payment card”.

To cancel your account, you can remove your payment card from your account to stop automatic payments. You can choose to use your account until the balance runs out, after which you should use the form to notify us to close your account.
If you want to cancel your account immediately, please fill the form. If you have remaining balance on your account, it will be returned to you.

RFID or radio frequency identification is a technology that can be used to identify yourself at a charging station.

When you sign up in Chargespot, you can get an RFID card for free, with which you can use any Chargespot charger without using the application!

Once you have completed your registration in Chargespot application, you can receive a free RFID card with your account information. You will need to complete this form.

Your RFID card will be delivered to your stated address within 10 days of your request. While you wait for the card to arrive, you can always use Chargespot app to start charging. Your credentials will be sent immediately after your registration. Once you receive the RFID card, it is already linked to your account and ready to use.

After login to Chargespot application, go to Profile tab and click Charging Tags.

Then click ‘add’ on the top right corner symbol and follow the instructions. From Chargespot Portal just login and go to “Edit Account Information “, click “RFID details“ on the top side and add your RFID.

4. CHARGING

Chargespot charging services can be used globally. Just plug-in and start charging. You may use any charging station displayed in Chargespot application.

The pricing information is always available through the Chargespot app for each location. The price displayed at the start of charging is the price that will determine the total cost of the specific charge, no matter how long it lasts.

Therefore, even if the price changes during charging, the charging cost will be set based on the original price. Please note that prices may vary if you use the one-time (unregistered user) payment option. The values are displayed in any case before you start charging.

If you find out that a charger is broken in any way please contact our customer service via phone (183 83, 2130189199) or with a support request. Please be very specific when reporting an incident so that our customer support can alert the local maintenance personnel.

There are few reasons that charge event cannot be started. Please consider these before contacting us by filling in the form:

  1. Make sure that cable is properly connected to the charging station and the vehicle. Sometimes re-plugging solves the issue.
  2. If you are using RFID card, make sure you place the card in the correct place (RFID symbol). Repeat the process a few times.
  3. If you are using the Chargespot app, try to close the app and re-start the charging event.
  4. Check your customer account balance in the Chargespot app.
  5. Some chargers are only for private use and requires a separate permission from charge-point-owner. If you think you should have access to use the charger, please contact owner or manager of the charger. Charger is often related to workplace or facility where the charger is located in.
  6. Some chargers may be temporarily offline due to maintenance. Please try again later when the charger will be brought back online.

In rare occasions charging cable may end up stuck inside charger’s socket. This may happen due to charger malfunction or connection time out. If this happens don’t panic and firstly try stopping the charging event via Chargespot mobile app or the RFID card. If this doesn’t help gently try to remove the cable from the socket. In the control panel of many vehicles there is the option of manually unlocking the cable in case it is locked.
If none of the solutions above helps, please contact our customer service via phone (183 83, 2130189199) or with a support request.

When charging, the electric vehicle and the charger are in constant discussion with each other regarding how much power can be delivered. The speed of charging depends on many factors and in many cases, the maximum power of the charging device is not reached constantly.

The following things affect the charging power:

  1. State and condition of the battery.
  2. Onboard charger of the vehicle.
  3. Electric grid state.
  4. Load balancing of the charger’s location.
  5. Temperature.

When your electric vehicle’s battery is fully charged, current flow is automatically stopped to prevent any harm doing to your car’s battery.

Chargespot parking spots only apply to electric vehicles using the charger.

If you just need temporary electric vehicle charging services and you don’t want to register to Chargespot application, you can always use the one-time-payment option to charge with your payment card. Just go to one of our chargers of your choosing

and then, through the Chargespot application, make your transaction.

Using the unique charger ID number that you can find on the charger body, and following the instructions written on the charger as well as in the Chargespot app, proceed to charge your car.

Please do consider that by using one-time-payment option charging prices may differ from registered users prices as additional fees are included.

We do recommend that you register an account with us if you plan on charging on more regular basis. It saves you time and it is also cheaper. Note that charging prices may differ from registered user prices, when using the one-time-payment option.

If you just need temporary electric vehicle charging services and you don’t want to register to Chargespot application, you can always use the one-time-payment option to charge with your payment card.

Schuko: is meant for using small appliances and is suitable for temporary charging of electric vehicles. It is not recommended for long-term use. The charging power with Schuko outlet is very limited.

Type2: is an EU standard in charging and the most common plug used today. Type2 is used for AC charging and is commonly used in cases where your car is parked for a few hours such as when visiting shopping malls, workplaces or residential buildings. Charging speeds via Type2 are much higher than compared to your usual wall socket but is mostly determined by the vehicle itself.

CCS: is an European standard for quick charging. CCS plug gives power out as direct current (DC) which means the charging power is significantly higher. CCS plugs are usually found along highways where the stop for charging is kept in minimum.

CHAdeMO: is a Japanese standard for quick charging. Usually, quick chargers are equipped with both CHAdeMO and CCS plugs to allow maximum compatibility.

AC and DC is short for Alternating Current and Direct Current respectively. Batteries in electric vehicles, store energy in DC format.

We recommend that you call the incident hotline only in cases where you have problem with charging on-site. This way we can ensure that customers in need of immediate assistance can get the help they need as quickly as possible.

Contact Number: 183 83, 2130189199

If your issue is not urgent, please contact us via the issue reporting form.

The most common working solutions to the most common issues at a charging station:

  1. Can’t start charging? – If you are sure you have the right to use a station (valid customer details, cash balance available), checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
  2. Can’t stop charging? – As above, trying again is the best help here. Try, both, with your RFID and the Chargespot app.
  3. Can’t release the cable? – You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also toggling the central locking system of the car often releases the cable. This often releases the cable also from the charger. If the cable is yours and still attached to the charger, please contact our customer support.
I have an idea on how to improve Chargespot’s service. What do I do?

We are always happy to hear from our customers. Your feedback is welcome. Please consider taking some time to complete a form. This way all ideas and proposals are all forwarded to the correct part of our company and can be taken into account during development!